Our dispatch schedules are Monday and Wednesdays | Friday 2pm cutoff for Monday dispatch | Tuesday 2pm cutoff for Wednesdays |
Click/collect - Once your order is ready, you will get an email that the order is already dispatched (as in dispatched to shop for pick up - location Awapuni Nurseries, Pioneer Hway, Palmerston North).
The easiest way to order from us is to order as a guest. Just add the product you like on your cart and proceed to checkout. You can proceed to checkout as a guest by clicking next/proceed.
There's actually no need to login to make the process much faster.
Here are some quick tips in ordering from us if you prefer to login:
1. If you already have an account, please reset your password. Click here. Enter the email address you've always used to shop with us and wait for an email about resetting your password.
2. Once you've reset your password, please login here using your new password. Please double check bin or the spam folder for the password reset email.
3. If you prefer to register for a new account, please use this link.
Errors like 'invalid email' mean that your account is not registered via our website even if you are registered to receive newsletters.
Errors like 'email already exists' mean all you need to do is reset it and once you have reset the password, you can login again using the same login link and enter the new password.
Sometimes some users need to refresh their browsers by clicking CTRL f5 on a computer or clearing their browser caches.
Clearing cache depends on the device or software you're using. *Always ensure that you understand the implications of clearing cache, as it might log you out of websites and delete stored data that you may need or wish to keep*.
Web Browsers (Chrome, Firefox, Safari, etc.):
For a quick cache clear in most web browsers, you can use the keyboard shortcut:
Windows: Ctrl + Shift + Delete
Mac: Command + Shift + Delete
This will open the browser's settings or preferences menu where you can select to clear cache, preferences and browsing history. Make sure to select the appropriate time range (e.g., "All time" for a complete cache clear).
Mobile Browsers:
In mobile browsers like Chrome or Safari, you typically find the option to clear cache in the browser settings. This varies slightly depending on the browser and device, but it's usually located within the privacy or browsing settings.
Operating System/OS:
Clearing system cache on your computer or mobile device may also be beneficial. This can vary based on your operating system (Windows, macOS, iOS, Android, etc.). Usually, you can find options to clear temporary files or cache within the system settings.
