Shipping & Delivery
Scroll down for shipping costs and details on how to receive FREE delivery.
Delivery Information
Just a heads up to our Auckland customers. We will be dispatching all Auckland orders on a Monday (rather than twice a week). It has come to our attention that there are a few delays at the moment - we don't want to risk sending your order on a Thursday for it to sit in the depot over the weekend.
Please note during winter our dispatch days are Monday's and Thursday's only. If you live down South or rural we will aim to process your order to be dispatched on a Monday. All main Island main centres will be dispatched on Monday and Thursday.
Destination |
Order before |
Possible Dispatch/ pick up |
North Island urban address |
12 pm Tuesday /12 pm Friday |
Following Monday /Following Thursday |
Pick Up Orders |
12 pm Tuesday/12 pm Friday |
Following Tuesday/ Friday |
South Island address |
12 pm Friday |
Following Monday |
Rural address |
12 pm Friday |
Following Monday |
*We may need to dispatch your order at a later date for any reason. If your order has not arrived by the end of the week please call us to follow up. Pick up orders are processed as normal orders and are in line with our dispatch days.
Shipping Information
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*You will receive an email when your order has been dispatched or is ready for pick up. However, feel free to call us on 0800 33 2000 or email us if you would like to confirm your delivery date or have any questions. Or visit our FAQ page if you have any further questions. |
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Delivering to |
Value of order (sub-total) |
Cost |
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Standard delivery |
Spend Less than $50 (NOT including established plants) |
$7.35 |
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Rural delivery |
Spend Less than $50 (NOT including established plants) |
$13.35 |
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Chatham Islands |
Spend Less than $50 (NOT including established plants) |
$7.35* |
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Waiheke Island |
Spend Less than $50 (NOT including established plants) |
$7.35** |
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Great Barrier Island |
Spend Less than $50 (NOT including established plants) |
$7.35*** |
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*This price is for delivery to the Air Chathams’ airfreight counter in Wellington. You will need to pay Air Chathams for the airfreight part of the trip. Visit Air Chathams for pricing details. * *This price is for delivery to the Freight Link depot in Auckland. You will need to pay Freight Link for the remaining part of the delivery. Visit Freight Link for pricing details. * **This price is for delivery to the Great Barrier Airlines depot in Auckland. You will need to pay Great Barrier Airlines for the remaining part of the delivery. Visit Great Barrier Airlines for pricing details. |
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Delivering to |
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Stewart Island |
Please call us on 0800 33 2000 to place your order. Due to restricted delivery methods, it is easier and more reliable for us to arrange these orders over the phone. |
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Pick up
To make a Pick-Up order, simply select the Pick-Up option for delivery at check out. Then in the message to the Nursery, including the day and date, you would like to Pick Up your order.
Orders for Pick Up can be picked up on Tuesday, Wednesday, Thursday and Friday (excluding public holidays). Please allow a full working day's notice for your pick up. For example, orders made on the weekend will be ready to pick up on Tuesday or an order made on Tuesday will be ready for pick up on Thursday.
To pick up your order on Saturday or Sunday you need to place your order by 9 am Thursday. Your order will be placed in the nursery shop on Friday, and you can come in during shop hours on the weekend to pick it up.
When your order is ready to be picked up you will receive an email. Your order can be picked up from the Nursery shop at Pioneer Highway. It will be labelled with the name you listed on your order.