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Shipping & Delivery

Scroll down for shipping costs and details on how to receive FREE delivery.

 

Delivery Information

2020 Christmas Dispatch Information

Just a heads up for dispatch over the Christmas period. To get your internet orders before our Christmas cut off please place your order by 12 pm Saturday 19th Dec for dispatch Monday 21st Dec. Any orders placed after this will be held until the week of the 4th January – with the first dispatch for rural, South Island and Northland being Tuesday 5th Jan 2021 and for standard addresses Thursday 7th Jan 2021. Please note as we are holding orders product substitutes may be necessary (no notification will be given due to order amounts over this time), if some of your items do end up being substituted and it does not suit please email us and we will allocate loyalty points to your account.

 

 

Auckland orders - Please note that we will dispatch these on a Monday and Thursday - however, we have noticed some areas are still experiencing some delays so if needed we will hold it until the following Monday.

Please note during winter our dispatch days are Monday's and Thursday's only. If you live down South or rural we will aim to process your order to be dispatched on a Monday. All main Island main centres will be dispatched on Monday and Thursday.

Destination

Order before

Possible Dispatch/ pick up

North Island urban address

2 pm Tuesday /12 pm Friday

Thursday (Same week)/ Following Monday

     

Pick Up Orders

2 pm Tuesday/12 pm Friday

Friday (same week)/ Following Tuesday

     

South Island address

12 pm Friday

Following Monday

     

Rural address

12 pm Friday

Following Monday


 *We may need to dispatch your order at a later date for any reason. If your order has not arrived by the end of the week please call us to follow up.  Pick up orders are processed as normal orders and are in line with our dispatch days.

Click and Collect
Please read our click and collect information below:

To make a Click and Collect order, simply select the "Click and Collect" option for delivery at check out. Then in the message to the Nursery, please add the note " I would like to collect instore"

Orders forClick and Collect can be picked up on Tuesday, Wednesday, Thursday and Friday and the weekend (excluding public holidays) providing you've received an email advising your order is ready. Please wait for your order confirmation advising your order is ready to be collected. If you place your order over the weekend, the first collection day will be Thursday.

To pick up your order on Saturday or Sunday the same week you need to place your order by 12 pm Tuesday. Your order will be placed in the nursery shop on Thursday, and you can come in during shop hours on the weekend to pick it up.

Your order can be picked up from the Nursery shop at Pioneer Highway. It will be labelled with the name you listed on your order.

 

Shipping Information

 

*You will receive an email when your order has been dispatched or is ready for pick up. However, feel free to call us on 0800 33 2000 or email us if you would like to confirm your delivery date or have any questions. Or visit our FAQ page if you have any further questions. 

Delivering to

Value of order (sub-total)

Cost 

Standard delivery

Spend Less than $50 (NOT including established plants)
Spend $50 or more (NOT including established plants)
Spend Less than $55 (including one or more established plants)
Spend $55 or more (including one or more established plants)

$7.35
FREE
$10.00
FREE

Rural delivery

Spend Less than $50 (NOT including established plants)
Spend $50 or more (NOT including established plants)
Spend Less than $55 (including one or more established plants)
Spend $55 or more (including one or more established plants)

$13.35
$6.00
$16.00
$6.00

Chatham Islands

Spend Less than $50 (NOT including established plants)
Spend $50 or more (NOT including established plants)
Spend Less than $55 (including one or more established plants)
Spend $55 or more (including one or more established plants)

$7.35*
FREE*
$10.00
FREE*

Waiheke Island

Spend Less than $50 (NOT including established plants)
Spend $50 or more (NOT including established plants)
Spend Less than $55 (including one or more established plants)
Spend $55 or more (including one or more established plants)

$7.35**
FREE**
$10.00**
FREE**

Great Barrier Island

Spend Less than $50 (NOT including established plants)
Spend $50 or more (NOT including established plants)
Spend Less than $55 (including one or more established plants)
Spend $55 or more (including one or more established plants)

$7.35***
FREE***
$10.00***
FREE***

*This price is for delivery to the Air Chathams’ airfreight counter in Wellington. You will need to pay Air Chathams for the airfreight part of the trip. Visit Air Chathams for pricing details.

* *This price is for delivery to the Freight Link depot in Auckland. You will need to pay Freight Link for the remaining part of the delivery. Visit Freight Link for pricing details.

* **This price is for delivery to the Great Barrier Airlines depot in Auckland. You will need to pay Great Barrier Airlines for the remaining part of the delivery. Visit Great Barrier Airlines for pricing details.

Delivering to

 

Stewart Island

Please call us on 0800 33 2000 to place your order. Due to restricted delivery methods, it is easier and more reliable for us to arrange these orders over the phone.

 

Pick up

To make a Pick-Up order, simply select the Pick-Up option for delivery at check out. Then in the message to the Nursery, including the day and date, you would like to Pick Up your order. 

Orders for Pick Up can be picked up on Tuesday, Wednesday, Thursday and Friday (excluding public holidays). Please allow a full working day's notice for your pick up. For example, orders made on the weekend will be ready to pick up on Tuesday or an order made on Tuesday will be ready for pick up on Thursday.

To pick up your order on Saturday or Sunday you need to place your order by 9 am Thursday. Your order will be placed in the nursery shop on Friday, and you can come in during shop hours on the weekend to pick it up.

When your order is ready to be picked up you will receive an email. Your order can be picked up from the Nursery shop at Pioneer Highway. It will be labelled with the name you listed on your order.