If anything is wrong with your order—whether it’s incorrect, damaged, or delayed—please get in touch with us straight away at 0800 33 2000 or by email should you receive the wrong, damaged or overdue order. We’re always happy to put things right and will replace any order where we are responsible.
We truly appreciate it if you can send photos when possible to help us improve our service. They help us understand what happened and identify whether the issue occurred during shipping, which may be outside our control.
