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FAQs

PLANTS

What are established plants?

An established plant is a large plant which has had extra months of growing in our nursery so it will instantly give appeal to your garden and fast forward the pleasure you will receive from that plant. Each established plant is sold in a PB2 sized, soft, black plastic potting bag with 1.4L of soil.

What’s the difference between established plants and the seedlings in the newspaper wrapped bundles?

The regular and bulk sized bundles are seedlings which we have germinated from seeds so that you don’t have to do the hard work of germinating seeds. These seedlings are packaged in recycled newspaper, which we call bundles. An established plant is a large plant which has had extra months of growing in our nursery so it will instantly give appeal to your garden and fast forward the pleasure you will receive from that plant. Each established plant is sold in a PB2 sized, soft, black plastic potting bag with 1.4L of soil.

Why are established plants more expensive than the ones in the newspaper wrapped bundles?

The established plants cost more than the newspaper wrapped seedlings because they are bigger and have had much more time growing in the nursery to become established. They will give instant appeal when planted in your garden.

How are your seedlings different to other seedlings sold in other nurseries?

Our seedlings are sturdy plants grown in cell trays so each plant has a strong individual root system, they are of a size that they will transplant comfortably into your garden and given some time, water, nutrients and sunlight will develop into established plants for you to enjoy. Seedlings sold by our competitors will often not have individual root systems. This means their roots are all tangled together when you take them out of the punnet and can be damaged easily. If the roots are damaged, the seedlings are not as likely to establish well in the garden.

Are native plants established plants?

Most of the native plants we sell only come as established plants. The exception are the green and red carex.

DELIVERY

Why are delivery fees increasing?

Despite increasing courier costs, we’ve managed to keep the delivery fee the same price for quite a few years. But for almost five years now, we’ve been subsidising the difference between what you pay for delivery and what we pay our courier companies. From Monday 3 July 2017 we will be increasing the delivery fee to ship seedlings and garden products (NOT established plants). 

What will the fees be changing to?

The cost of delivering seedlings and garden products (NOT established plants) to a non-rural address will increase from $5 to $7 and the cost of delivering to a rural address will increase from $9 to $11 per order.

 Will I still be able to get free delivery when the fees increase?

Yes. But you will need to order one more item. From Monday 3 July 2017 to get free delivery to a non-rural address you will need to order 7 seedling bundles and/or garden products (NOT including established plants). If you order 7 items to a rural address you will still need to pay $4 for the delivery. 

How do I get free delivery?

Currently, we will deliver for free to any non-rural address if you order either six or more items (NOT including established plants) or 9 or more items (including one or more established plants). For more details visit our Shipping & Delivery page. From Monday 3 July 2017, you will need to order seven items. 

I live rurally, am I able to get free delivery?

Unfortunately, there will always be a charge for delivering to a rural address. Depending on the number and type of products you order it will be between either $4.00 and $14.00. Please visit our Shipping & Delivery page to work out exactly how much delivery will cost.

Why does it cost more to deliver established plants?

Because our established plants have had much longer to grow in the nursery, they are significantly bigger than our seedlings. Each established plant is also in a 1.5L bag of soil. Because of the weight and size of the established plants, the cost of delivery is slightly more expensive. Please visit our Shipping & Delivery page for more details on the cost of delivery.

Is the cost of delivering established plants changing on Monday 3 July 2017?

No, the cost to deliver an order containing one or more established plants is NOT increasing.

I only want to order established plants - no seedling bundles - what will it cost me to deliver to a non-rural address?

If you order less than nine established plants your delivery to a non-rural address will cost $10. If you are order nine or more established plants to a non-rural address your delivery will be free.

I only want to order established plants - no seedling bundles - what will it cost me to deliver to a rural address?

If you order less than nine established plants your delivery to a rural address will cost $14. If you are order nine or more established plants your delivery to a rural address will cost $4.

TOURS

Can I book a tour of the nursery?

If you'd like to see what goes on behind the scenes at our nursery send us an email or give us a call on 0800 332 000 to arrange a tour. Tour groups must have a minimum of 20 people. Attendees are welcome to visit the nursery seedling shop after the tour.

Do you hold regular tours of the nursery?

If you have a group of more than 20 people you can book at tour of the nursery by calling 0800 332 000. Alternatively, we typically hold three tours of the nursery during December each year. Follow us on Facebook or sign up to our newsletter, Cultivated News, to stay up-to-date with information on this.

LOYALTY PROGRAMME

Click here for information on how our Loyalty Programme works.

GIFT VOUCHERS

Can I purchase a gift voucher for a friend?

Yes you can. Visit our online shop to view our gift vouchers. 

Can I use my Awapuni Nurseries gift voucher at a supermarket or other Awapuni stockist?

No. The Awapuni Nurseries vouchers can only be used on our online shop

How do I redeem my gift voucher?

To use your voucher, simply copy and paste the code in to the Discount/Voucher Code field during check out. Then click Apply Discount.

Do I need to spend the whole voucher at one time?

No. You can spend as much or as little as you'd like each time. Just keep using the voucher code until all the money on it has been spent.

If I order a gift voucher, how do I receive it?

Your gift voucher will be sent to your email. It is easiest to then forward the gift voucher email to your recipient. 

I purchased a gift voucher but I have lost the code, what can I do?

If you lose your gift voucher code please email us

How long is my Awapuni Nurseries gift voucher valid for?

It is valid for forever. If it still has money on it, it's still valid. 

Can I get FREE delivery with my gift voucher?

If you purchase enough eligible products with your voucher, then yes you are entitled to free delivery.